We purchased your mortgage loan from your previous lender or servicer. This is a common practice in the mortgage industry. We are now the legal holder of your note and mortgage, and we are reaching out to work with you on a resolution.

We understand the concern. You can verify our ownership of your loan by checking the recorded Assignment of Mortgage at your county recorder’s office. The assignment will show the transfer of your mortgage into Note Starter Capital Investments LLC. This is a public record you can look up independently.

Every situation is different, but common resolutions include: loan modifications (restructured payments you can afford), repayment plans, discounted payoffs (pay less than the full balance), settlements, or full payoffs. Your dedicated resolution advisor will walk you through what makes sense for your situation.

Our goal is not to foreclose. We want to find a resolution that works for you. Options may include a loan modification with affordable payments, a repayment plan, a settlement, or a discounted payoff. We can help find a path forward.

Your original lender sold or transferred your loan, which may have happened one or more times before it reached us. This does not change the terms of your original note — it only changes who holds it. We are now the party you work with to resolve your mortgage.

If you believe your loan was already resolved, discharged in bankruptcy, or paid off, please contact us. We will review your account and, if there has been an error, we will correct it. You can contact us at info@notestarter.com or schedule a call after completing the survey.